Returns & Withdrawal

RIGHT OF WITHDRAWAL

The Buyer, pursuant to Article 52 of the Consumer Code, may exercise the right of withdrawal within 14 (fourteen) business days from the delivery of the Products; instructions for returning the Products following withdrawal can be found in the "Returns" paragraph of these GTCS.

The Buyer may also withdraw in the following cases:

  • If they have received an email from Rolland indicating additional shipping costs that were not foreseeable at the time of the Order.

RETURNS

The Buyer has the right to withdraw from the Sales Contract without any penalty.

To exercise the right of withdrawal, the Buyer must send an email to support@oway.com within 14 (fourteen) business days from the delivery of the Products, specifying the following:

  • First and Last Name
  • A contact phone number
  • The order identification number
  • The item code of the item to be returned
  • The reason for the return *optional

The goods to be returned must be shipped to the following address:
Rolland s.r.l. c/o Quickly Logistics House, Via al Corbè snc - 22076 Mozzate (CO)

To obtain a refund of the amount paid for the purchase of the products, the Buyer must return the purchased Products to the above address within 14 (fourteen) business days from sending the withdrawal notice to Rolland. The only costs to be borne by the Buyer are those related to returning the Product. The Buyer is also responsible for the risks associated with the transport of the returned goods.

Rolland reserves the right to refuse withdrawals exercised late, returns of Products shipped late, or returns of Products that are not in their original condition. The Buyer agrees to keep and take care of the received products with the utmost care and diligence, keeping them intact and sealed along with the original packaging. The Buyer will be responsible for any decrease in value that the Products have suffered as a result of handling other than what is strictly necessary to establish the nature, characteristics, and functioning of the same.

In any case, pursuant to Article 59, paragraph 1, letter e), the right of withdrawal is excluded if the Products are not perfectly sealed.

Once Rolland has received the goods in accordance with the above and has conducted the necessary checks, it will proceed to refund the Buyer within 14 (fourteen) business days from receiving the products, using the following methods:

  • If the payment for the Products being returned was originally made via credit, debit, or prepaid card, the refund of the amount paid will be made through the re-credit procedures provided in the Shopify Payments service's Terms and Conditions of security at the following link: Shopify Consumer Privacy Policy.
  • If the payment was originally made via PayPal, the refund of the amount paid will be processed according to the standard procedure of the platform, as described at the following link: PayPal Refund Procedure.