GENERAL TERMS AND CONDITIONS OF SALE
Preamble
The sale of products under the “OWAY” brand (hereinafter also the “Products” or the “Product”) carried out through the website www.oway.com (hereinafter the “Site”) constitutes a distance contract pursuant to Article 45(1)(g) of Italian Legislative Decree no. 206 of 6 September 2005 (the “Consumer Code”) and is governed by these General Terms and Conditions of Sale (hereinafter also the “GTC”).
For the purposes of these GTC, “Buyer” means the consumer, namely a natural person acting for purposes outside any entrepreneurial, commercial, craft or professional activity that may be carried out. The Buyer and Rolland are individually or jointly referred to as the “Party” or the “Parties”, respectively.
These GTC apply to purchases made on the Site by consumers for personal purposes and not in the course of entrepreneurial, commercial, craft or professional activities. The resale, rental or transfer for commercial or professional purposes of Products purchased on the Site is therefore expressly prohibited.
These General Terms and Conditions are published on the Site in order to enable the Buyer to become acquainted with the terms and methods by which the seller (hereinafter “Rolland” or the “Seller”) sells and delivers the products ordered, as well as to define the rights and obligations of the Parties in relation to the sale of products by Rolland. The GTC are also intended to enable the Buyer to store and reproduce them pursuant to Article 12(3) of Italian Legislative Decree no. 70 of 9 April 2003 (“Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce”), as subsequently amended and supplemented. The GTC apply, without limitation or condition, to all sales of products offered by Rolland on its Site, accessible via the Internet at www.oway.com, as well as in a version optimised for mobile devices at www.oway.com.
These General Terms and Conditions of Sale must be carefully reviewed by the Buyer before completing the procedure for purchasing products and/or services through the Website. Submission of a purchase order (hereinafter also the “Order”) for one or more Products offered for sale on the Site entails the Buyer’s full and unconditional acceptance of these General Terms and Conditions of Sale, as well as of the General Terms and Conditions of Use of the Website.
Rolland reserves the right to amend these GTC at any time. The Buyer will therefore be required to accept only the General Terms and Conditions in force at the time the Order is submitted. Any amendments and/or additions will be effective only in relation to purchase orders submitted by the Buyer after the date of the amendment and/or addition.
In such cases, the right of withdrawal may be exercised within 14 (fourteen) days from the communication by e-mail of the amendment/addition to the General Terms and Conditions of Sale. Orders submitted by the Buyer during the 14 (fourteen) day period within which withdrawal from the Contract may be exercised will be subject to the General Terms and Conditions in force prior to the amendments/additions, as communicated by Rolland by means of the above-mentioned e-mail.
SELLER INFORMATION
Rolland S.r.l. is the Italian company holding the exclusive licence to the industrial property rights relating to the registered Oway trademark. Registered office: Via Gaibara 9/4, BOLOGNA; administrative and operating office: Granarolo dell’Emilia (BO) - Cadriano, Via G. Di Vittorio no. 11; Tax Code 04170270377; VAT no. 00820241206; REA BO - 349375; e-mail support@oway.com
PERSONAL INFORMATION
Rolland informs users that the Site www.oway.com may be accessed without being a registered user and that users may access information, product pages, the basic price list and all services that do not require personal data to be entered in order to be used.
Creating an account is not required in order to make a purchase. The Buyer may complete the purchase as a “Guest”, providing the data required to record the Order, process payment and arrange shipment. Where available, the Buyer may also create a personal account and use it to make purchases.
The personal account allows, among other things, shipping addresses to be saved, order status and purchase history to be viewed, and profile data to be updated. The Buyer may request deletion of the account by contacting Customer Service in accordance with the methods indicated on the Site and in the Privacy Policy, without prejudice to any data retention obligations provided for by law.
For the processing of personal data, the Buyer may refer to the provisions of the Privacy Policy and Cookie Policy sections of the Site.
PURCHASE PROCESS AND CONCLUSION OF THE CONTRACT
Pursuant to Article 12(1)(a) of Italian Legislative Decree no. 70 of 9 April 2003, the technical purchasing process on the Site consists, in summary, of the following steps:
1) selection of one or more Products and addition to the cart;
2) access to the Cart and review of the selected Products, quantities and prices, with the option to modify or remove Products before proceeding;
3) proceeding to checkout as a Guest or, where available, by logging into a personal account;
4) entry or confirmation of contact and shipping details and selection of a delivery method from those available;
5) selection of the payment method and entry of the information required by the relevant payment service provider;
6) review of the Order summary, including the Products, quantities, prices, shipping costs and total amount, with the option to correct any errors before submission;
7) review of these GTC and submission of the Order using the final confirmation command, which entails an obligation to pay;
8) receipt, at the e-mail address provided, of the Order confirmation and subsequent communications concerning its processing and shipment.
Before submitting the Order, the Buyer may correct any errors by returning to the previous checkout steps. Once submitted, the Order is recorded in Rolland’s systems and identified by a unique code; the relevant confirmation is sent to the e-mail address provided by the Buyer. Registered users may also view their orders in their reserved area, where available.
PRODUCT FEATURES AND AVAILABILITY
Before submitting the Order, the Buyer may view on the Site all the information referred to in Article 49 of Italian Legislative Decree no. 206 of 6 September 2005 (the “Consumer Code”), including, by way of example and without limitation, information relating to the Seller, the price, including taxes and shipping costs, the essential characteristics of the product(s) or services the Buyer wishes to purchase, together with all other mandatory information required by Italian law.
The Products offered on the Site comply with Italian legislation in force at the time of the Order. Rolland shall not be liable for any non-compliance of the products with the legislation of the country in which the Buyer wishes delivery to be made. The Buyer is therefore required to verify the import and/or use requirements applicable to the products and services the Buyer intends to order, as well as their compliance with the legislation of the country of destination. Rolland cannot guarantee that the information shown on Product packaging will be translated into all languages of the European Union. However, such information will be available at least in Italian and English.
For any information concerning the Products and their use, or for any further questions or requests for advice, the Buyer may contact Rolland Customer Service at the following e-mail address: support@oway.com.
The Buyer may select one or more Products available on the Site. Rolland reserves the right to modify the range of items offered on the Site and may limit, from time to time, the quantity of Products that the Buyer may order during each purchasing session.
Offers made by Rolland are valid for as long as they are published on the Site and while stocks last. For Products that are not immediately available, offers published on the Site are subject to availability. If, after the Buyer submits the Order, a Product becomes wholly or partially unavailable, the Buyer will be informed immediately by e-mail of the unavailability of the Product and of the total or partial cancellation of the Order.
If the Order originally submitted qualified for free shipping, that benefit will remain in effect even in the event of partial cancellation of the Order.
PRODUCT PRICES
All prices of Products offered for sale on the Site are stated in euros and include VAT. Any change in the applicable VAT rate will automatically be reflected in the price of the Products.
In any event, the prices of Products offered for sale on the Site apply exclusively in the context of distance sales via the Internet and may differ from prices applied to retail sales at physical premises.
For each purchase, an Order will be issued and identified by a unique code, indicating the date on which it was submitted to the system, details of the Products purchased, shipping charges, individual VAT-inclusive prices and the total VAT-inclusive cost summary. If shipment involves additional charges that could not be foreseen or calculated at the time of the Order, Rolland will send the Buyer an e-mail specifying such additional charges. Following receipt of that e-mail, the Buyer may withdraw from the contract by following the relevant procedure and obtain a refund of the amount paid at the time of the Order.
In any event, Rolland will not make any changes to the price, availability or description of any Product after Rolland has accepted the Order submitted by the Buyer.
Product prices do not include shipping costs, which vary depending on the delivery address indicated for the Products and the total amount of the Order, and are displayed before the Buyer submits the Order. For further information on shipping costs, please refer to the section “Order Shipment and Delivery” below.
PAYMENT METHODS
Different payment methods are available.
Credit, Debit and Prepaid Cards
The accepted card networks are: Visa, MasterCard, Maestro, JBC, Discover.
The total amount will be charged when the Order is submitted. In order to ensure the security of payments made on the Site and prevent fraud, we use a secure payment service based on the SSL security protocol. Confidential credit card data are encrypted and transmitted in encrypted form to the payment provider. Our Site never has access to, and does not store, the credit card details used to pay for Products. All payment information is encrypted to ensure the highest level of privacy. In the event of a return, refund or Order dispute, whether initiated by the Buyer, where admissible, or by the Buyer’s credit institution, the refund or release of the amount collected will be arranged at the same time. For certain types of cards, the time required for funds to be returned depends exclusively on the banking system and cannot be attributed to Rolland. Once the transaction has been refunded, Rolland shall under no circumstances be held liable for any direct or indirect damage caused by delays in the release of the amount held by the banking system.
Card payments are processed through the Shopify Payments platform.
Terms and conditions relating to the security of the service are available at the following link: Shopify Consumer Privacy Policy.
PayPal
Payment for the Products may be made using PayPal. By choosing this payment method, the Buyer is redirected to www.paypal.it to log in and pays for the Products in accordance with the procedure provided for and governed by PayPal.
The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted to or shared with our Site. Rolland is therefore unable to access and does not in any way store the credit card details linked to the Buyer’s PayPal account.
The total amount due will be charged when the Order is submitted. In the event of withdrawal from the purchase Contract, and in any other case of refund for any reason, the refund amount will be credited to the PayPal account. Credit timing depends exclusively on PayPal and the banking system.
Klarna
Oway offers you the option to choose Klarna as a payment method, allowing you to split the total amount of your purchase into three convenient, interest-free instalments. This option allows you to manage payment flexibly without affecting the final cost of your Order.
The first payment will be made at the time of the Order, while the following two instalments will be charged automatically every 30 days.
After completing the Order, you will be redirected to the Klarna platform, where you can log into your account or create one in just a few steps. Payment will be confirmed within a few seconds and your Order will be processed immediately.
For further details on payments, please refer to Klarna’s payment terms.
You can find the complete Klarna Terms and Conditions and its Privacy Policy at the following links.
ORDER SHIPMENT AND DELIVERY
Rolland currently delivers in Italy and to the following countries of the European Union: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary.
Shipments are made by express courier.
Shipping to Italy costs €8.00 for total Order amounts below €65.00 and is free for higher amounts.
In England, shipping costs £15.00 for total Order amounts below £150.00 and is free for higher amounts.
In Ireland, shipping costs €15.90 for total Order amounts below €120.00 and is free for higher amounts.
In Spain, shipping costs €15.90 for total Order amounts below €80.00 and is free for higher amounts.
In France and Germany, shipping costs €15.90 for total Order amounts below €120.00 and is free for higher amounts.
In the rest of Europe, shipping costs €15.90 for total Order amounts below €150.00 and is free for higher amounts.
In Switzerland, shipping costs CHF 26.00 for total Order amounts below CHF 200.00 and is free for higher amounts.
Shipments to InPost pick-up points or lockers:
In Italy, shipping costs €5.00 for total Order amounts below €65.00 and is free for higher amounts.
In Spain, shipping costs €9.90 for total Order amounts below €80.00 and is free for higher amounts.
In France and Germany, shipping costs €9.90 for total Order amounts below €120.00 and is free for higher amounts.
In the rest of Europe, shipping costs €9.90 for total Order amounts below €150.00 and is free for higher amounts.
Orders are normally processed and handed over to the courier on the business day following the sending of the Order confirmation by Rolland. Saturdays and Sundays are not considered business days, therefore Orders submitted on either of those days will be deemed to have been submitted on the next business day.
Delivery times to the Buyer run from the time Rolland sends the Buyer the e-mail confirming that the Products have been shipped and are normally as follows:
1-3 business days for delivery of Products in Italy;
3-5 business days for delivery of Products within the EU;
For shipments to islands, these times may be extended by 1-2 business days.
Delivery estimates are indicative and may vary.
In the event of a delivery delay exceeding 14 (fourteen) business days, the Buyer may cancel the Order within a maximum period of 30 (thirty) business days from the date of receipt of the Order confirmation e-mail by sending an e-mail to support@oway.com.
Only where the delivery delay is attributable solely to Rolland and/or the carrier will the Buyer be entitled, in addition to cancellation of the Order as provided above, to reimbursement of any shipping costs incurred, provided that the entire Order is returned by the Buyer to Rolland. Shipping costs will be refunded in the manner indicated in the Returns and Exchanges section within 14 (fourteen) business days from the date on which Rolland receives the goods.
If the delay is not attributable to Rolland or the carrier, the Buyer may not claim either a refund of the sums paid or a new shipment of the Products ordered.
If the Order is not returned in full and complete form, the Buyer may not claim either a refund of the sums paid or a new shipment of the Products ordered.
CHANGE OF ADDRESS AFTER ORDER SUBMISSION
Once the Order has been submitted, it will no longer be possible to make changes to the delivery address. This rule is necessary to ensure fast and reliable Order processing.
If there is an error in the shipping details, the Buyer is advised to contact Customer Service promptly. However, we cannot guarantee that changes can be made to Orders that are already being processed.
NON-CONFORMITY OF PURCHASED PRODUCTS
Products purchased by the Buyer as a consumer are covered by the legal guarantee of conformity provided for in Articles 128-135-septies of the Consumer Code, as amended by Italian Legislative Decree no. 170 of 4 November 2021.
Rolland is liable to the consumer for any lack of conformity existing at the time the Product is delivered and that becomes apparent within two years from that time, pursuant to Article 133 of the Consumer Code.
There is no requirement, on pain of forfeiture, to report the defect within two months of its discovery. The Buyer may report the lack of conformity to Rolland Customer Service at support@oway.com, providing the information needed to identify the Order and the Product concerned.
Any action seeking to enforce rights in respect of a lack of conformity not fraudulently concealed by the seller is, in any event, time-barred after twenty-six months from delivery of the goods, without prejudice to Article 133(3) of the Consumer Code.
Unless proven otherwise, any lack of conformity that becomes apparent within one year from the time the Product is delivered is presumed to have existed at that time, unless that presumption is incompatible with the nature of the Product or the nature of the lack of conformity, pursuant to Article 135 of the Consumer Code.
In the event of a lack of conformity, the consumer is entitled to have the Product brought into conformity by repair or replacement, subject to the conditions set out in Articles 135-bis and 135-ter of the Consumer Code. Repair or replacement will be carried out free of charge, within a reasonable period of time and without significant inconvenience to the consumer.
Where the conditions set out in Article 135-bis of the Consumer Code are met, the consumer is entitled to a proportionate reduction in the price or termination of the contract in accordance with Article 135-quater. Termination is not available where the lack of conformity is minor; the burden of proving that the lack of conformity is minor lies with the seller.
Any obvious defects in the packaging identified at the time of delivery may be reported to the courier by accepting the goods subject to reservation and promptly notified to Rolland. These formalities are not a condition for exercising the rights arising from the legal guarantee of conformity.
To activate the legal guarantee, the Buyer may contact Rolland Customer Service at support@oway.com. Rolland will provide operational instructions for making the Product available or returning it and for applying the remedy provided for by law.
All further rights granted to the consumer by the mandatory provisions of the Consumer Code remain unaffected.
PROCEDURE IN THE EVENT OF NON-CONFORMING OR MISSING PRODUCTS
The Buyer, or the recipient of the Order, must report any non-conformity or missing ordered Products to Rolland Customer Service by sending an e-mail to support@oway.com.
Rolland Customer Service may request information regarding the identity of the Buyer or, where applicable, the recipient of the Order, and may carry out any checks that may be useful. Rolland Customer Service will inform the Buyer, or the recipient, of the procedure to be followed to return the non-conforming Product or to obtain any missing Products.
Once the Products have been received, Rolland will check the condition of the packaging and the Products. With regard to the Products, Rolland will assess whether they are in fact non-conforming or missing.
If the assessment is positive, in accordance with Articles 135-bis and 135-ter of the Consumer Code, Rolland will provide the applicable remedy and, where replacement is carried out, will replace the non-conforming Product within 14 (fourteen) business days from receipt of the Products by Rolland.
Shipping costs for replacement or missing Products will be borne entirely by Rolland.
If Rolland is unable to replace or send the missing Products within the above period, it will immediately notify the Buyer at the e-mail address provided at the time of purchase and will refund the Buyer the cost of such Products within 14 (fourteen) business days from the date on which Rolland receives the Products to be replaced or from the date on which Rolland receives the e-mail reporting the issue, using the methods indicated in the “Returns” section.
Rolland will also refund the Buyer’s shipping costs, but only if the Buyer provides proof of the cost incurred in returning the Products.
If, after examining the returned Products, Rolland reasonably considers that the Products cannot be deemed non-conforming, the Buyer will not be entitled to a refund and the Products will be returned to the Buyer, with shipping costs borne exclusively by the Buyer. Likewise, the Buyer will not be entitled to receive Products claimed to be missing if Rolland verifies that the Order was fulfilled correctly.
RIGHT OF WITHDRAWAL
Subject to the exceptions set out in Article 59 of the Consumer Code, the Buyer may exercise the right of withdrawal without providing any reason within 14 (fourteen) days from the day on which the Buyer, or a third party other than the carrier and designated by the Buyer, acquires physical possession of the Products. In the case of multiple Products ordered under a single Order and delivered separately, the period runs from delivery of the last Product.
The Buyer may also withdraw in the following cases:
where the Buyer has received an e-mail from Rolland indicating additional shipping charges that could not be foreseen at the time of the Order;
RETURNS
The Buyer has the right to withdraw from the Sale Contract without any penalty.
To exercise the right of withdrawal, the Buyer must inform Rolland of the decision to withdraw by means of an explicit statement sent, before expiry of the relevant period, to the e-mail address support@oway.com. The Buyer may use the model withdrawal form set out below, but is not required to do so. For contracts concluded through the Site, the Buyer may also exercise the right of withdrawal using the dedicated online function “Withdraw from the contract here” (or other equally unequivocal wording), which is made visible and easily accessible on the Site interface throughout the withdrawal period, pursuant to Article 54-bis of the Consumer Code. Once withdrawal has been confirmed through that function, Rolland will send, without undue delay, an acknowledgement of receipt on a durable medium, including the content and the date and time of transmission. To facilitate processing of the request, it is useful to provide the following information, where available:
First name and surname;
A telephone contact number;
The Order identification number;
The code of the Product to be returned;
The reason for the return (optional).
The goods to be returned must be sent to the following address:
Rolland S.r.l. c/o Quickly Logistics House, Via al Corbè snc - 22076 Mozzate (CO), Italy.
The Buyer must return or send the Products to the address indicated above without undue delay and, in any event, within 14 (fourteen) days from the date on which the Buyer informed Rolland of the decision to withdraw. The deadline is met if the Products are sent back before the 14-day period expires.
The only costs borne by the Buyer are those relating to the return of the Products, unless Rolland has agreed to bear them or has failed to inform the Buyer that such costs are to be borne by the Buyer. This provision applies exclusively to returns resulting from the exercise of the right of withdrawal. In the event of the return of Products affected by a lack of conformity, the provisions relating to the legal guarantee of conformity apply and the related return costs are borne by Rolland.
The right of withdrawal must be exercised within the time limits and in accordance with the methods provided for by law. The Products must be returned within the period indicated above and in a manner that allows Rolland to identify the Order to which they relate.
The Buyer undertakes to keep and store with the utmost care and diligence the Products received in respect of which the Buyer intends to exercise the right of withdrawal, keeping them intact and sealed together with the original packaging. The Buyer will be liable for any diminished value of the Products resulting from handling other than what is strictly necessary to establish their nature, characteristics and functioning.
Pursuant to Article 59(1)(e) of the Consumer Code, the right of withdrawal is excluded for the supply of sealed goods that are not suitable for return for reasons of hygiene or health protection and that have been unsealed after delivery.
In the event of withdrawal, Rolland will refund all payments received from the Buyer, including standard delivery costs, excluding any additional costs resulting from the Buyer’s choice of a delivery method other than the least expensive standard delivery method offered by Rolland, without undue delay and in any event within 14 (fourteen) days from the day on which Rolland is informed of the decision to withdraw. The refund will be made using the same means of payment used for the initial transaction, unless otherwise expressly agreed, and without any cost to the Buyer. Rolland may withhold the refund until it has received the Products or until the Buyer has provided evidence of having sent them back, whichever occurs first, pursuant to Article 56 of the Consumer Code. The refund will be made in accordance with the following operational procedures:
- if payment for the Products being returned was originally made by credit, debit or prepaid card, the amount paid will be refunded in accordance with the crediting procedures set out in the Terms and Conditions relating to the security of the Shopify Payments service at the following link: Shopify Consumer Privacy Policy.
- if payment was originally made via PayPal, the amount paid will be refunded in accordance with the platform’s standard procedure, as described at the following link: PayPal refund procedure.
MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)
To: Rolland S.r.l., Via Gaibara 9/4, Bologna - e-mail: support@oway.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
____________________________________________________________________________
Ordered on (*) / received on (*): ___________________________________________
Name of consumer(s): ________________________________________________________
Address of consumer(s): _____________________________________________________
Signature of consumer(s) (only if this form is submitted on paper):
____________________________________________________________________________
Date: ______________________________
(*) Delete as appropriate.
LIABILITY
Rolland S.r.l. will be liable for breaches of Italian consumer protection legislation under Italian Legislative Decree no. 206/2005 that are attributable to it.
In any event, Rolland S.r.l. shall in no way be liable for any breaches of these General Terms and Conditions of Sale, even if foreseeable, that are attributable to the act of a third party, the fault of the Buyer, an event of force majeure, an unforeseeable event, or any other event that is not directly attributable to Rolland S.r.l. as a result of its wilful misconduct or gross negligence.
Rolland S.r.l. also disclaims all liability for direct and indirect damages, whether foreseeable or not, resulting from and/or connected with the use of the Website and/or the purchase of Products by the Buyer.
BUYER OBLIGATIONS
The Buyer declares that the Buyer has full legal capacity to act and to enter into a contract for the purchase of Products on the Website under these General Terms and Conditions of Sale. Under no circumstances may Rolland S.r.l. be required to verify the legal capacity of visitors to and Buyers on the Site.
The Buyer further warrants, assuming all responsibility and holding Rolland harmless from any adverse consequence, that the Buyer’s data provided upon acceptance of these General Terms and Conditions are truthful and enable the Buyer’s true identity to be established. The Buyer also undertakes to inform Rolland immediately in writing, including by e-mail, of any change to the data provided. The Buyer is also informed of the need to provide Rolland with a valid e-mail address in order to enable the Seller to send Order confirmations and any other communications.
WEBSITE CONTENT AND INTELLECTUAL PROPERTY RIGHTS
The contents of the Site, including, by way of example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the Site, including menus, web pages, graphics, colours, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software, are protected by copyright and all other intellectual property rights of Rolland and other rights holders. Reproduction, modification, duplication, copying, distribution, sale or any other exploitation of the images and contents of the Site is prohibited unless authorised in advance in writing by Rolland. Any use of the contents of the Site for commercial and/or advertising purposes is also prohibited.
All other distinctive signs identifying the Products sold on the Site are registered trademarks of their respective owners and are used by Rolland under licence or, as applicable, because Rolland is the owner.
Any further unauthorised use of the distinctive signs referred to above is prohibited. It is not permitted in any way to use any distinctive sign appearing on the Site in order to take unfair advantage of its distinctive character or reputation, or in a manner that could prejudice the distinctive sign or its owner.
Under no circumstances may the user alter, change, modify or adapt the Site or the material made available by Rolland.
WAIVER
The fact that either Party does not enforce against the other Party a breach of any obligation contained in these GTC shall not be construed as a waiver of the right to require performance of the obligation in question in the future.
GOVERNING LAW
These GTC and the contracts concluded through the Site are governed by Italian law, without prejudice to the mandatory rules applicable for the protection of consumers and, where applicable, Article 6 of Regulation (EC) No 593/2008 (“Rome I”), under which the choice of applicable law may not deprive the consumer of the mandatory protections afforded by the law of the country in which the consumer has habitual residence. For civil disputes relating to distance contracts with consumers resident or domiciled in Italy, the court of the consumer’s place of residence or domicile has mandatory territorial jurisdiction pursuant to Article 66-bis of the Consumer Code, without prejudice to any further applicable rules on jurisdiction and venue.
COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION (ADR)
For any complaints, the Buyer may contact Rolland at support@oway.com. The Parties remain free, where the relevant conditions are met and subject to prior agreement or in the cases provided for by law, to use alternative dispute resolution procedures, without prejudice to the consumer’s right to bring proceedings before the competent court.