RIGHT OF WITHDRAWAL

Subject to the exceptions set out in Article 59 of the Consumer Code, the Buyer may exercise the right of withdrawal without providing any reason within 14 (fourteen) days from the day on which the Buyer, or a third party other than the carrier and designated by the Buyer, acquires physical possession of the Products. In the case of multiple Products ordered under a single Order and delivered separately, the period runs from delivery of the last Product.

The Buyer may also withdraw in the following cases:

where the Buyer has received an e-mail from Rolland indicating additional shipping charges that could not be foreseen at the time of the Order;

RETURNS

The Buyer has the right to withdraw from the Sale Contract without any penalty.

To exercise the right of withdrawal, the Buyer must inform Rolland of the decision to withdraw by means of an explicit statement sent, before expiry of the relevant period, to the e-mail address support@oway.com. The Buyer may use the model withdrawal form set out below, but is not required to do so. For contracts concluded through the Site, the Buyer may also exercise the right of withdrawal using the dedicated online function “Withdraw from the contract here” (or other equally unequivocal wording), which is made visible and easily accessible on the Site interface throughout the withdrawal period, pursuant to Article 54-bis of the Consumer Code. Once withdrawal has been confirmed through that function, Rolland will send, without undue delay, an acknowledgement of receipt on a durable medium, including the content and the date and time of transmission. To facilitate processing of the request, it is useful to provide the following information, where available:

First name and surname;

A telephone contact number;

The Order identification number;

The code of the Product to be returned;

The reason for the return (optional).

The goods to be returned must be sent to the following address:

Rolland S.r.l. c/o Quickly Logistics House, Via al Corbè snc - 22076 Mozzate (CO), Italy.

The Buyer must return or send the Products to the address indicated above without undue delay and, in any event, within 14 (fourteen) days from the date on which the Buyer informed Rolland of the decision to withdraw. The deadline is met if the Products are sent back before the 14-day period expires.

The only costs borne by the Buyer are those relating to the return of the Products, unless Rolland has agreed to bear them or has failed to inform the Buyer that such costs are to be borne by the Buyer. This provision applies exclusively to returns resulting from the exercise of the right of withdrawal. In the event of the return of Products affected by a lack of conformity, the provisions relating to the legal guarantee of conformity apply and the related return costs are borne by Rolland.

The right of withdrawal must be exercised within the time limits and in accordance with the methods provided for by law. The Products must be returned within the period indicated above and in a manner that allows Rolland to identify the Order to which they relate.

The Buyer undertakes to keep and store with the utmost care and diligence the Products received in respect of which the Buyer intends to exercise the right of withdrawal, keeping them intact and sealed together with the original packaging. The Buyer will be liable for any diminished value of the Products resulting from handling other than what is strictly necessary to establish their nature, characteristics and functioning.

Pursuant to Article 59(1)(e) of the Consumer Code, the right of withdrawal is excluded for the supply of sealed goods that are not suitable for return for reasons of hygiene or health protection and that have been unsealed after delivery.

In the event of withdrawal, Rolland will refund all payments received from the Buyer, including standard delivery costs, excluding any additional costs resulting from the Buyer’s choice of a delivery method other than the least expensive standard delivery method offered by Rolland, without undue delay and in any event within 14 (fourteen) days from the day on which Rolland is informed of the decision to withdraw. The refund will be made using the same means of payment used for the initial transaction, unless otherwise expressly agreed, and without any cost to the Buyer. Rolland may withhold the refund until it has received the Products or until the Buyer has provided evidence of having sent them back, whichever occurs first, pursuant to Article 56 of the Consumer Code. The refund will be made in accordance with the following operational procedures:

- if payment for the Products being returned was originally made by credit, debit or prepaid card, the amount paid will be refunded in accordance with the crediting procedures set out in the Terms and Conditions relating to the security of the Shopify Payments service at the following link: Shopify Consumer Privacy Policy.

- if payment was originally made via PayPal, the amount paid will be refunded in accordance with the platform’s standard procedure, as described at the following link: PayPal refund procedure.